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1. Order Processing

Orders are typically processed within 0–1 business day after the order is placed.

Orders placed on weekends or holidays may begin processing on the next business day.

Once your order has been processed and shipped, you will receive shipping information when available.

2. Shipping Time

Our estimated shipping time is 3–7 business days after your order has been processed.

Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the shipping carrier, destination, weather, holidays, or other circumstances outside our control.

3. Shipping Costs

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

Promotional or free-shipping offers may be subject to specific terms and conditions.

4. Tracking Information

When tracking information is available, it may be provided to you by email or through your order information.

Please allow some time for tracking information to become active after the package has been handed over to the carrier.

5. Delayed or Lost Packages

If your order is delayed, please check the tracking information provided and contact the shipping carrier when appropriate.

If you believe your package has been lost or there is an issue with delivery, please contact us so we can assist you.

North Yard Depot is not responsible for delays caused by shipping carriers, severe weather, incorrect delivery information, holidays, or other circumstances beyond our reasonable control.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply for reshipment.

Please contact us as soon as possible if you notice an error in your shipping information.

7. International Shipping

If international shipping is available for your order, additional delivery times, customs requirements, duties, taxes, or other fees may apply.

Any customs duties or import taxes that may be charged are generally the responsibility of the customer unless otherwise stated at checkout.

8. Contact Information

If you have questions regarding shipping or your order, please contact us:

North Yard Depot
850 Northlake Dr
Coppell, TX 75019
United States