Widerrufsrecht
1. Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be in the original packaging, where applicable.
- Include all accessories, manuals, and other materials that came with the product.
- Not show signs of damage, misuse, or wear caused after delivery.
- Include proof of purchase or your order information.
Certain products may be subject to additional return restrictions. Any applicable restrictions will be stated on the product page or at the time of purchase.
2. Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible.
Please provide your order number and, when applicable, clear photos showing the issue. We will review the request and, if the issue is confirmed, provide an appropriate resolution, which may include a replacement, exchange, or refund.
3. Non-Returnable Items
Some items may not be eligible for return, including:
- Items that have been used, altered, or damaged after delivery.
- Items missing original packaging or components when those materials are required for resale.
- Clearance or final-sale items, where clearly identified as such.
- Personalized or specially made items, unless they arrive damaged or defective.
4. How to Request a Return
To start a return, contact us using the information below:
North Yard Depot
850 Northlake Dr
Coppell, TX 75019
United States
Phone: +1 817-799-7522
Please include your order number, the item you wish to return, and the reason for the return.
Do not send an item back without first contacting us for return instructions.
5. Return Shipping
For returns due to a change of mind or ordering the wrong item, the customer may be responsible for return shipping costs.
If an item arrives damaged, defective, or incorrect, North Yard Depot will review the situation and may provide return shipping instructions or assistance where appropriate.
Original shipping charges are generally non-refundable unless the return is the result of an error on our part or the item was received damaged or defective.
6. Refunds
Once your returned item is received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be issued to the original payment method.
Please allow additional processing time for your bank or payment provider to post the refund to your account.
Refunds may be reduced or denied if returned merchandise does not meet the eligibility requirements described in this policy.
7. Exchanges
If you received a defective, damaged, or incorrect item, please contact us. Depending on product availability and the circumstances, we may offer a replacement or exchange instead of a refund.
8. Order Cancellations
If you need to cancel an order, contact us as soon as possible after placing it. We will make reasonable efforts to accommodate cancellation requests before an order has been shipped.
Once an order has been shipped, it may no longer be possible to cancel it, and you may need to follow the return process described above.
9. Late or Missing Refunds
If you have been approved for a refund but have not received it, first check your bank or payment account.
If the refund still does not appear after the applicable processing period, please contact us at:
Phone: +1 817-799-7522
Address: 850 Northlake Dr, Coppell, TX 75019, United States
10. Policy Changes
North Yard Depot reserves the right to update or modify this Return and Refund Policy at any time. Changes will be posted on this page with an updated effective date.
11. Contact Us
If you have any questions about returns or refunds, please contact:
North Yard Depot
850 Northlake Dr
Coppell, TX 75019
United States
Phone: +1 817-799-7522